Two months ago, I purchased the plan for the PDF Generator widget, and it worked perfectly throughout this time. Since yesterday, it stopped working for no apparent reason. I'm a fan of this channel and subscribed to YouTube as a member. Since yesterday, I have been writing but haven't received support. I need help. Thank you.
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Hey Eitan: Thanks for your response. Unfortunately, if I dont use "Wait for page Data", the site download as white page. Maybe is because the time is to short to load all the data.
I´ll wait for your instructions.
Thanks again!
Hi Daniel,
Thanks for being a channel member and purchasing the app! I took a look at the server and we experienced a few crashes over the past two days related to the "Wait for page data" feature.
Have you recently begun using this feature? If yes I would recommend disabling it until we resolve the issue or double checking that you implemented the Data Load Widget correctly. If this is not the case, your generator may have briefly stopped working during one of the downtimes (usually only a few seconds).
We will follow up on your email tickets as well but I'm posting this for visibility in case anyone else is experiencing a similar issue. Best, Eitan